Logistics

The measurement of accuracy of delivery fulfilment, tracking and visibility of the sale through the various stages is integral to delivering the required customer service level. In addition, the Group offers a client connectivity which enables customers to place orders electronically, 24 hours a day. Over 300 customers use this facility. The product is delivered to the customer base by a combination of owned delivery fleet and third party couriers.  The owned fleet comprises of over 200 dedicated delivery vehicles, which travel approximately 7 million kilometers per year. All the vehicles are fitted with tracking devices to allow real time customer information. The objective of the Group is to continually improve its logistical proficiency to ensure the requirements of the customer are fulfilled.